System design and training: Supporting local NGOs in Afghanistan

As first responders and implementors of humanitarian projects, national NGOs are often the primary receivers of feedback and complaints from aid recipients. However, this feedback is often informal and only received on an ad-hoc basis. NGOs rarely have the tools or resources to collect and act on this feedback in a systematic way.

With experience in designing simple and sustainable feedback systems, and the ability to train NGOs in how to best implement them, Ground Truth Solutions is supporting local Afghan NGOs in building the tools, skills and experience necessary to run systematic feedback mechanisms independently. The project, run in partnership with the Welthungerhilfe (WHH) and the Agency Coordinating Body for Afghan Relief and Development (ACBAR), will run over a period of two years until October 2021.

Throughout the course of the two years, GTS and its local partners will share wider learnings on implementing systematic feedback mechanisms across the wider ACBAR membership base.

Partners